:root{--bg:#0b0f15;--panel:#11151d;--panel2:#151b24;--line:#1d232d;--line2:#2a323d;--fg:#e6eaf0;--muted:#9aa6b4;--subtle:#6c7784;--accent:#2f7ff0;--accent-ink:#8cc3f7;--accent-soft:#2f7ff029;--ok:#2e9e6b;--warn:#d9a441;--danger:#d85c52}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--bg);color:var(--fg);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:14px}input,textarea,button{font-family:inherit}.center{place-items:center;min-height:100vh;padding:20px;display:grid}.muted{color:var(--muted)}.pad{padding:16px}.card.login{background:var(--panel);border:1px solid var(--line);border-radius:14px;flex-direction:column;gap:14px;width:100%;max-width:340px;padding:26px;display:flex}.card.login .brand{letter-spacing:.24em;text-align:center;margin-bottom:6px;font-size:14px;font-weight:800}.card.login label{color:var(--muted);flex-direction:column;gap:6px;font-size:12px;display:flex}.card.login input{background:var(--panel2);border:1px solid var(--line2);color:var(--fg);border-radius:9px;outline:none;padding:11px 12px;font-size:14px}.card.login input:focus{border-color:var(--accent)}.card.login button{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:9px;margin-top:6px;padding:12px;font-size:14px;font-weight:600}.card.login button:disabled{opacity:.6;cursor:default}.err{color:var(--danger);font-size:12.5px}.app{flex-direction:column;height:100vh;display:flex}.top{border-bottom:1px solid var(--line);background:var(--panel);flex-shrink:0;align-items:center;gap:14px;height:52px;padding:0 18px;display:flex}.top .brand{letter-spacing:.22em;font-size:13px;font-weight:800}.top .who{color:var(--muted);margin-left:auto;font-size:13px}.ghost{border:1px solid var(--line2);color:var(--muted);cursor:pointer;background:0 0;border-radius:8px;padding:7px 12px;font-size:13px}.ghost:hover{color:var(--fg)}.body{flex:1;min-height:0;display:flex}.list{border-right:1px solid var(--line);flex-direction:column;flex-shrink:0;width:340px;min-height:0;display:flex}.filters{border-bottom:1px solid var(--line);flex-direction:column;gap:10px;padding:12px;display:flex}.filters input{background:var(--panel2);border:1px solid var(--line2);color:var(--fg);border-radius:8px;outline:none;padding:9px 11px;font-size:13px}.filters input:focus{border-color:var(--accent)}.chips{flex-wrap:wrap;gap:6px;display:flex}.chip{border:1px solid var(--line2);color:var(--muted);cursor:pointer;text-transform:capitalize;background:0 0;border-radius:999px;padding:5px 11px;font-size:12px}.chip.on{background:var(--accent-soft);border-color:var(--accent);color:var(--accent-ink)}.rows{flex:1;min-height:0;overflow-y:auto}.row{text-align:left;border:none;border-bottom:1px solid var(--line);cursor:pointer;width:100%;color:var(--fg);background:0 0;padding:11px 13px;display:block}.row:hover,.row.on{background:var(--panel2)}.r1{align-items:center;gap:7px;display:flex}.r1 .dot{background:var(--accent);border-radius:50%;flex-shrink:0;width:7px;height:7px}.r1 .subj{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-weight:600;overflow:hidden}.r1 .when{color:var(--subtle);flex-shrink:0;font-size:11px}.r2{justify-content:space-between;align-items:center;gap:8px;margin-top:3px;display:flex}.r2 .who2{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.r2 .st{text-transform:capitalize;flex-shrink:0;font-size:11px;font-weight:600}.st.open{color:var(--warn)}.st.answered{color:var(--ok)}.st.closed{color:var(--subtle)}.r3{color:var(--subtle);margin-top:3px;font-size:11.5px}.chat{flex-direction:column;flex:1;min-width:0;min-height:0;display:flex}.chead{border-bottom:1px solid var(--line);flex-shrink:0;justify-content:space-between;align-items:flex-start;gap:12px;padding:13px 16px;display:flex}.chead .ct{font-weight:700}.chead .cs{color:var(--subtle);word-break:break-word;margin-top:2px;font-size:12px}.statusbtns{flex-shrink:0;gap:6px;display:flex}.msgs{flex:1;min-height:0;padding:16px;overflow-y:auto}.b{border-radius:12px;max-width:70%;margin-bottom:12px;padding:9px 13px}.b .bh{opacity:.85;margin-bottom:3px;font-size:11px;font-weight:700}.b .bt{white-space:pre-wrap;word-break:break-word;font-size:13.5px;line-height:1.55}.b .bm{opacity:.6;text-align:right;margin-top:4px;font-size:10px}.b.them{background:var(--panel2);border:1px solid var(--line);border-radius:12px 12px 12px 2px}.b.me{background:var(--accent);color:#fff;border-radius:12px 12px 2px;margin-left:auto}.b.me .bh{color:#fff}.composer{border-top:1px solid var(--line);flex-shrink:0;gap:9px;padding:12px 14px;display:flex}.composer textarea{resize:none;background:var(--panel2);border:1px solid var(--line2);max-height:120px;color:var(--fg);border-radius:10px;outline:none;flex:1;padding:11px 13px;font-size:14px;line-height:1.5}.composer textarea:focus{border-color:var(--accent)}.composer button{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:10px;padding:0 18px;font-weight:600}.composer button:disabled{opacity:.5;cursor:default}.back{color:var(--muted);cursor:pointer;background:0 0;border:none;margin-bottom:6px;padding:0;font-size:13px;display:none}@media (width<=800px){.body{flex-direction:column}.list{border-right:none;border-bottom:1px solid var(--line);width:100%}.app.viewing .list,.app:not(.viewing) .chat{display:none}.back{display:inline-flex}}